According EU reglament, cosmetics are non returnable products. So we do not accept any of our products back, no matter the item has been used or no. Low quality product is damaged or the package is damaged what directly affects the product inside. Damaged items are replaced to high quality items. You have to prove that you get your parcel damaged and you did not damaged it yourself. You have 14 days to return damaged item to us. It is necessary to have a receipt with you.