F.A.Q.

Delivery in Lithuania

How can I pay for my order?

You can pay online, with bank transfer.

How my parcel will be delivered?

Home delivery: the courier will deliver your order to the adress provide. Also you can receive an order at the nearest VIVI store.

How long I have to wait for my order?

Delivery takes 1-2 working days. If you place an order before 12PM, most of the time you will get your items the next day (the order placed on Friday before 12PM, will be delivered on Monday, the order made after 12PM - on Tuesday)

IMPORTANT! Due to the situation in Lithuania and the extremely high orders quantity, delivery of orders may be delayed.

How much does delivery cost?

Spend 29EUR or more and get free delivery. Otherwise, delivery in Lithuania, cost 4EUR for home delivery; Delivery of orders to the nearest VIVI store - 2EUR.

IMPORTANT: Redirection will cost for 3 Eur. 

International delivery

I live abroad. Can I get international delivery?

Yes. Terms and conditions shown bellow: 

  • Delivery cost is automatically added to your purchase bill.
  • Delivery is made  through Lithuanian post office. 
  • Free shipping on all orders 100 Eur and over.
  • Delivery in EU countries usually takes 10 working days, non EU countries 2-3 week. 
  • Max weight of purshase - 10 kg.

The Ingredients of VIVI products

The ingrendents of VIVI product:

VIVI cosmetic are made using only natural and ecological igredients of highest purity, quality and integrity. It is natural organic essiantial oils, naturally-derived plants extract, bio active complexes, peptides, amino acids, natural moisturizerd and many more hight quality ingredients which are clean, healthy and safe for use.

Are conservant used in making VIVI products?

Cosmetics made without any conservants are suitable to use only for two days keeping it in the fridge. We are using only safe, allowed to use in ecological cosmetics, suitable for food conservants. VIVI cosmetics are progressing together with the world innovations. In making facial creams we using conservants free system. It means that in our creams we are using conservants free ingredients, but together they have preserving effect which protects from bacteria, fungus, mold etc.). That’s why we are proud to say that our facial creams are conservants free.

How long VIVI products are safe to use?

Products such as face mousse, shampoos, shower gels are expiring two years after manufacturing. Products based on creme consistency are expiring after 18 months from the date of manufacture.

Are VIVI products safe for use?

Yes, VIVI cosmetics are free from harmful chemical elements which are prohibited to use in ecological certified  cosmetics.

Is VIVI making test with the animals?

No. VIVI making tests in the laboratories and with the volunteers.

Are VIVI products certified?

VIVI products are not certified yet, but it is made following all eco cosmetics making rules. It is obvious by looking at the ingredients, which are shown on every product package.

Where to keep the products after purchase? Do I have keep it in the fridge?

No. It is recommended to keep all the products in the room temperature in the original package.

Choise of products

Why choose VIVI?

We don’t make you to choose between health and quality. These days customers are looking for healthy, comfortable and safe products. We assure this by using eco certified and bio - active ingredients tested in the best Europe and world laboratories. Our cosmetics are natural and effective. It is not primitive, hand made production, but innovative production made using the newest manufacture technologies based on bio-active ingredients.

Is there any possibbility to get an allergy?

It is individual. There are no  chemical allergens in our cosmetics. However, what suits one person can be wrong to the other. For the beginning the best is to choose least active products, where are no extra added bio active complex.

You can try first on the little area of your skin. If you feel something unusual like itching  - wash your skin and stop using the product.

Are these products suitable for vegans?

The most of our products are suitable for vegans because it is made by using the highest quality oils, essential oils, extracts and hydrolats. That is why VIVI production is not only natural, but effective and bio-active cosmetic.

We don’t do animal testing!

However, we are responsible to mention that some of our products contains silk and keratin, beeswax, honey. Silk is found in silk face cream, pearl serum, hair serum and tonic. Keratin is found in hair tonic, hair serum and 12 herbs conditioner. If you are a vegan do not use honey  hair mask or hair wax-oil. These products has an enormous influence  for your hair to make them soft, strong and moist and are highly rated by our customers.

I have a problematic skin. What to do?

There are couple of VIVI products  special for this type of skin: face wash mousse with a bamboo extract (antibacterial protection, soft, anti-dry washing effect). Also absinthium cream - it does change not only problematic face skin - it does change customers lives! This cream allows you to get rid of spots, helping your skin to heal and recover in small amount of time. It also prevents your skin from growing spots. For the ultimate recovery and cells regeneration choose aloe gel.

I have a sensitive skin. What to choose?

If you have a sensitive skin you should start using bio active cosmetics slowly. Let your skin become a friend with the natural cream base and ingredients, especially if you’ve been using chemical cosmetics before. Most of the cosmetics contains synthetic ingredients which only makes your skin look moist but with the time going by  it only makes your skin grow old, dry and contaminated.

So you should start with the less bio active products, natural creams with a simple ingredients to nourish, moist and calm your skin. It would be butter, avocado or clover cream. Do not start with a very active and intensive masks.

Try to use neutral face wash which pH is close to our skin pH. We offer soft face washing mousse pH 5.5. This product is colour and smell free. It can be used as a make up remover.

How to protect our skin in the winter?

In the cold season we have to protect our skin from the cold. In the day time use nourishing cream to protect your skin from the low temperature. In the night time, when you need to protect your skin from the central heat  - choose moisturizing cream to keep the balance in your skin.

What to use for aged and tired skin?

Using bio products you can achieve a noticeable effect on your skin growing old process.

Peptides. When collagen is depleted by age and environmental factors, including sunlight, it is not fully replaced. As a result, smooth, young skin slowly becomes thinner and wrinkled over time. As collagen deteriorates, it produces certain peptides. These peptides send a "message" to your skin that it has lost collagen and needs to generate more. When skin care peptides are applied topically, your skin "thinks" that it's a collagen break down product and that your body needs to manufacture new collagen. So you can successfully minimize wrinkles and give your skin a more youthful appearance with the application of skin care peptides that trigger the production of collagen. It is therefore important to use a good peptide wrinkle cream.

For the mature skin we are offering what we have the best - VIVI face serum. Use this serum twice a day to get the best results. You will notice the difference only after couple of months. Our face serums are the most concentrated products; they stimulate collagen production process in your skin, reduce fine lines and wrinkles, makes your skin look more elastic.

Wide range of our products can  assure you to  find perfect product for you

When should I start using intensive face serum?

The conception Anti-age is no more about your age, it is about your skin condition. If you’re serious about tackling ageing skin – then you need to have one of our serums on your shelf.  Our skin has multiple layers and this products gets deep down to the lowest levels to really tackle damage and help build new skin up from within.
Some of the benefits which you get using our serums:
 
1) Increases production of new cells – collagen, hyaluronic acid and elastin. 
 
2) Tightens loose skin and improves elasticity, lifting and firming all the key areas.
 
3) Reduces age spots and sun damage.
 
4) Reduces fine lines and wrinkles.

New item looks different from what I had before. Is it normal?

Yes, it is absolutely normal. We are using only natural ingredients that’s why in different season some of the our ingredients can have different colour, texture or smell. These differences don’t have any influence on product’s  quality. They have the same effect.

Orders returns

Can i return good quality item?

According EU reglament, cosmetics  are non returnable products. So we do not accept any of our products back, no matter the item has been used or no.

What is low-quality product?

Low quality product is damaged or the package is damaged what directly affects the product inside. Damaged  items are replaced to high quality items.

How can I return damaged product?

You have to prove that you get your parcel damaged and you did not damaged it yourself. You have 14 days to return damaged item to us. It is necessary to have a receipt with you.